Returns Policy ®

Standard Item Return Policy:



Our standard item return policy is in place to protect the customer, please read if your item is eligible for a size exchange or a refund. Please read the full product description before purchasing anything. All sales are final:



Free item refund / exchanges are only eligible for customers within the United Kingdom. Items are still eligible for return outside of the United Kingdom but shipping is not covered under our returns policy.
Please note that in the interests of hygiene, items marked with a '+' next to the product name cannot be returned, unless they are faulty (this will normally be items like underwear, socks etc.)
Please ensure that  items are tried on over your own underwear. When trying on any clothing please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
Items must be returned in the condition in which you received them, unworn/unused, not marked or dirtied and with the original tags, etc attached. Goods will be inspected on return.
The goods are your responsibility until they reach our warehouse, so make sure it's packaged well and can't get damaged on the way back to us.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Please add a note to any returns of your name. order number & if you are exchanging am item please add your address with your desired item.
Please read our Additional Notes for more about returns.
We CANNOT accept the return of ANY item, for any reason, once it has been worn and/or washed and/or dry cleaned.

Import Charges

-Any other issue that we are not at fault for or have any power or say in. For example; Customs Charge, Import Tax & any individual Tariffs we are not eligible to compensate the funds to release your item. You must directly contact your shipping provider to pay the charge.



Valencia Ropa 2021 ®